How to Contact Us?

Yu Li Industrial Building, 37 Lor 23 Geylang, Singapore 388371

Contact Form

Fill in the form below if you require support from our Customer Relations Team.

Do You Have a Question?

As we  are a pure online shop, make an appointment with us at least one business day in advance to ensure we arrange for someone to be present to pass you the item at your pre-arranged timing or have made arrangements for your self-service collection of your item at your pre-arranged timing. Otherwise, you will encounter the situation where there is no one around to pass you the item and/or item is not made available for your self-service collection when you arrive without an appointment. Thank u 🙂

Please arrange for an appointment via Whatsapp to +65 8921 9419.

Self pickups can be arranged during these hours, subject to prior appointment: 

Monday, Tuesdays, Thursdays, Fridays:  2.30pm to 6.30pm

Saturdays:  12pm to 2pm

Wednesdays, Sundays & Public Holidays: No Self-Collection

Location:  Yu Li Industrial Building, 37 Lor 23 Geylang, #03-04, Singapore 388371

In view of the COVID situation, we have introduced Self-service self-collection option for paid orders to minimise face-to-face contact between our team and customers. You are important to us, and this is part of our efforts to ensure the safety and well-being of our team and customers.

 

Yu Li Industrial Building, 37 Lor 23 Geylang, #03-04, Singapore 388371

As we  are a pure online shop, make an appointment with us at least one business day in advance to ensure we arrange for someone to be present to pass you the item at your pre-arranged timing or have made arrangements for your self-service collection of your item at your pre-arranged timing. Otherwise, you will encounter the situation where there is no one around to pass you the item and/or item is not made available for your self-service collection when you arrive without an appointment. Thank u 🙂

Please arrange for an appointment via Whatsapp to +65 8921 9419.

Self pickups can be arranged during these hours, subject to prior appointment: 

Monday, Tuesdays, Thursdays, Fridays:  2.30pm to 6.30pm

Saturdays:  12pm to 2pm

Wednesdays, Sundays & Public Holidays: No Self-Collection

In view of the COVID situation, we have introduced Self-service self-collection option for paid orders to minimise face-to-face contact between our team and customers. You are important to us, and this is part of our efforts to ensure the safety and well-being of our team and customers. For this option, our team will guide you through the item retrieval process when you arrive there. 

 

– We partner with Qxpress, Ninja Van and J&T for door-step delivery as well as independent delivery partners for some bulky items’ delivery.

 

Door-step delivery typically takes 2 to 3 business days to reach you after the parcel is dispatched.

– For Bulky Items, we generally deliver within 2-3 business days after your order is processed, unless otherwise requested to be delivered later.

If a tracking link was sent to you, please use the tracking link that was sent to you otherwise, you may input your tracking number in the “Track My Order” section below or here: https://homledj.com/trackmyorder/

You may use the QR code below for scan-to-pay options such as PayNow, PayLah!, PayAnyone etc. 

You may also Fast Transfer using HOMLÈDJ’s UEN number: 202003194K.

When using any payment option, remember to check that the corresponding company you are making the transfer to is HOMLÈDJ Pte. Ltd. 

Screenshot your transfer and Whatsapp to +65 8921 9419, to notify us. We would proceed to verify your payment and process your purchase.  

 

You may check the FAQs for our products to see if they answer your question before contacting us. Click here to see Product FAQs.

Our Shipping Fee is tabulated based on your Order Total. So the more you purchase, the lower is the shipping fee as we will subsidise them incrementally. Here’s our Shipping Rate (within Singapore) at a glance:

  • Shipping Fee of $4.99 for Orders up to $10.99
  • Shipping Fee of $3.99 for Orders up to $29.99
  • Shipping Fee of $2.99 for Orders up to $49.99
  • Shipping Fee of $2.49 for Orders up to $59.99
  • Shipping Fee of $1.99 for Orders up to $69.99
  • FREE Shipping for Orders above $70

Fret not! We are here to help. Below are ways you could connect with us:

You may send your enquiry to [email protected] We would respond to you within 48 hours of working days.

For a faster mode of communication, you may Whatsapp us at +65 8921 9419.

Click on the Whatsapp Messenger Icon at the bottom right hand corner of the page to start a chat with us. 

We would respond to you as soon as possible (within 24 hours) during our working hours: 

Mondays-Fridays 11.30am to 8.30pm

Saturdays 11.30am to 2pm

Sundays & Public Holidays: Closed

Contact us via Facebook Messenger using this link: m.me/homledjpteltd  

We would respond to you as soon as possible (within 24 hours) during our working hours: 

Mondays-Fridays 11.30am to 8.30pm

Saturdays 11.30am to 2pm

Sundays & Public Holidays: Closed

Track My Order