How to Contact Us?
Email: enquiry@homledj.com
Contact Form
Fill in the form below if you require support from our Customer Relations Team.
Do You Have a Question?
We are a purely online shop so we can keep costs low and pass on the savings to our customers. However, you could take a look at our comprehensive listing pictures and video of the item via the listing.
Our shop at homledj.com is open 24/7! As we are a pure online shop, you can shop with us any time of the day at the comfort of your home. Do check out our shop notice banner for updates on shop closures and event updates.
*Business Hours (Backend & Customer Support)* :
Mondays-Fridays: 11.30am to 8.00pm
Saturdays: 11.30am to 2pm
Sundays & Public Holidays: Closed
*Shop Hours*:
24/7 at homledj.com
We seek your understanding that out of our business hours, our Backend & Customer Support are Closed. We also seek your understanding that our chats aren’t run by bots so we can’t promise you instantaneous replies but we promise our dedicated team will get back to you within One (1) Business Day.
We partner with Qxpress, Ninja Van and J&T for door-step delivery as well as independent delivery partners for some bulky items’ delivery.
Door-step delivery typically takes 2 to 3 business days to reach you after the parcel is dispatched.
For Bulky Items, we generally deliver within 2-3 business days after your order is processed, unless otherwise requested to be delivered later or if installation is required.
If a tracking link was emailed/smsed/whatsapped to you, please use the tracking link that was sent to you otherwise, you may input your tracking number in the “Track My Order” section below or here: https://homledj.com/trackmyorder/
We accept
1. PayNow, PayLah!, PayAnyone, Fast transfers
2. Credit Card Payment via Stripe
3. Atome 0% Interest instalment payment option
You may use the QR code below for scan-to-pay options such as PayNow, PayLah!, PayAnyone etc.
You may also Fast Transfer using HOMLÈDJ’s UEN number: 202003194K.
When using any payment option, remember to check that the corresponding company you are making the transfer to is HOMLEDJ PTE LTD.
Screenshot your transfer and Whatsapp to +65 8921 9419, to notify us. We would proceed to verify your payment and process your purchase.
Yes! We have partnered with Atome to enhance your shopping experience with an instalment payment option- 3 payments, 0% interest! Find out more at https://www.atome.sg/ or reach out to Atome at support@atome.sg for more information.
You may check the FAQs for our products to see if they answer your question before contacting us.
Click here to see FAQs on HOMLÈDJ Automated Laundry Rack Series.
Our Shipping Fee is tabulated based on your Order Total. So the more you purchase, the lower is the shipping fee as we will subsidise them incrementally. Here’s our Shipping Rate (within Singapore) at a glance:
- Shipping Fee of $4.99 for Orders up to $10.99
- Shipping Fee of $3.99 for Orders up to $29.99
- Shipping Fee of $2.99 for Orders up to $49.99
- Shipping Fee of $2.49 for Orders up to $59.99
- Shipping Fee of $1.99 for Orders up to $69.99
- FREE Shipping for Orders above $70
Fret not! We are here to help. Below are ways you could connect with us:
You may send your enquiry to enquiry@homledj.com. We would respond to you within 48 hours of working days.
For a faster mode of communication, you may Whatsapp Message us.
We would respond to you as soon as possible (within 24 hours) during our busniess hours:
Mondays-Fridays 11.30am to 8.30pm
Saturdays 11.30am to 2pm
Sundays & Public Holidays: Closed
Contact us via Facebook Messenger using this link: m.me/homledjpteltd
We would respond to you as soon as possible (within 24 hours) during our working hours:
Mondays-Fridays 11.30am to 8.30pm
Saturdays 11.30am to 2pm
Sundays & Public Holidays: Closed
Send us your query via the Web Chat function below and we would respond to you as soon as possible (within 24 hours) during our business hours:
Mondays-Fridays 11.30am to 8.30pm
Saturdays 11.30am to 2pm
Sundays & Public Holidays: Closed
