Product Warranty Details For Automated Laundry Rack Series
Terms & Conditions of Basic Product Warranty (Motor Part/s):
- has to be registered online to be activated via the “Registration for Basic Product Warranty Activation” form within 7 days from Item Delivered Date (i.e. date you received the item from the delivery company) otherwise, will be void and is non-refundable.
- is non-transferrable, non-refundable and non-exchangeable for cash or its equivalence.
- is non-extendable to other items sold by or purchased from HOMLEDJ Pte. Ltd. or our Partners
- Period of Product Warranty starts with immediate effect upon successful online submission of “Registration for Basic Warranty Activation”.
- You will receive a copy of your online Product Warranty detail in your email upon successful online submission of “Registration for Basic Warranty Activation”.
- Product Warranty covers:
- Replacement Motor Part/s for respective defective or faulty motor part.
- Delivery cost of replacement Motor Part/s to buyer.
- Virtual assessment pertinent to a warranty claim. Clear videos, photos and claim details are required for assessment by our Tech Support team.
- Only item purchased from HOMLEDJ PTE. LTD. and our Partners.
- Product Warranty covers:
- Product Warranty does not cover:
- Transport cost for any on-site visit.
- Labour Cost of any repair or fixing of replacement Motor Part/s.
- Item purchased from other sellers, other than our Partners.
- Misuse or abuse of item including failure to properly maintain item and use according to Care & Safety Instructions.
- Normal Wear and Tear.
- Damages from Power surges, electrical storm damage or incorrect power supply.
- Malfunction caused by modification or inappropriate repair works.
- Damages from Incorrect, improper or inappropriate operation of unit.
- Damages from Insect infestation or ceiling water leakage/seepage/mould issues.
- Product Warranty does not cover:
Click Here To Register For Basic Product Warranty. To activate your Product Warranty, get ready your Order/Invoice/Receipt Details and check to ensure you are registering for the correct Warranty type. Registering for the wrong Product Warranty will result in it being voided and forfeited.
Last Updated: 9 November 2021
Terms & Conditions of Premium Product Warranty (1-for-1 exchange):
- has to be registered online to be activated via the “Registration for Premium Product Warranty Activation” form within 7 days from Item Delivered Date (i.e. date you received the item from the delivery company) otherwise, will be void and is non-refundable.
- covers a One-Time One-For-One Exchange only during the Warranty Period, regardless of the Damage; and applicable only to Premium Product Warranty Holders.
- Premium Product Warranty supersedes Basic Warranty only upon registration.
- is based on No-questions-asked policy.
- is non-transferrable, non-refundable and non-exchangeable for cash or its equivalence.
- is non-extendable to other items sold by or purchased from HOMLEDJ Pte. Ltd. or our Partners
- Premium Warranty Period starts with immediate effect upon successful online submission of “Registration for Premium Product Warranty Activation”.
- You will receive a copy of your online Premium Product Warranty detail in your email upon successful online submission of “Registration for Premium Warranty Activation”.
- Premium Product Warranty covers:
- One-Time One-For-One exchange of damaged unit with a brand new replacement unit (subject to prevailing colour availability at time of claim) only during the Warranty Period, regardless of the Damage.
- Choose between receiving replacement Motor Part/s for respective defective or faulty motor part OR 1-for-1 exchange during claim.
- Delivery cost of brand new replacement unit or replacement Motor Part/s to buyer.
- Virtual assessment pertinent to a warranty claim. Clear videos, photos and claim details are required for assessment by our Tech Support team.
- Only item purchased from HOMLEDJ PTE. LTD. and our Partners.
- Premium Product Warranty does not cover:
- Transport cost for any on-site visit.
- Labour Cost of any removal of damaged unit.
- Cost of return shipping of damaged unit to seller, for the One-For-One Exchange. If you have engaged any of our partners for the repair work, they will help make the return to us free-of-charge.
- Labour cost for Installation, any installation related costs of new replacement unit and any repair or fixing of replacement Motor Part/s.
- Item purchased from other sellers, other than our Partners.
- Misuse or abuse of item including failure to properly maintain item and use according to Care & Safety Instructions.
- Normal Wear and Tear.
- Damages from Power surges, electrical storm damage or incorrect power supply.
- Malfunction caused by modification or inappropriate repair works.
- Damages from Incorrect, improper or inappropriate operation of unit.
- Damages from Insect infestation or ceiling water leakage/seepage/mould issues.
- Premium Product Warranty Bonus (Note the following Warranty Bonus below are exclusively applicable only to purchases made directly via homledj.com.)
- Each Premium Product Warranty also enjoy these (applicable only to purchases made directly via homledj.com):
- $30/- subsidised discount for installations/repairs arranged with our appointed partner/s only. This is exclusively applicable only to purchases made directly via homledj.com. This is non-transferrable, non-refundable and non-exchangeable for cash or its equivalence. For DIY/self-appointed-electrician installation/repair, this shall be nullified and shall not be claimable for any form of reimbursement and is non-refundable and non-exchangeable for cash or its equivalence.
- 1 (One) complimentary on-site assessment pertinent to a warranty claim, subject to earliest available slot at the point of booking. You may choose to use this in place of a virtual assessment in the event an issue arises with the rack’s functioning. This is exclusively applicable only to purchases made directly via homledj.com. This is non-transferrable, non-refundable and non-exchangeable for cash or its equivalence.
- Priority in allocation of earliest available slot for installations/repairs with our partners. This is exclusively applicable only to purchases made directly via homledj.com.
- Each Premium Product Warranty also enjoy these (applicable only to purchases made directly via homledj.com):
Click Here To Register For Premium Product Warranty. To activate your Product Warranty, get ready your Order/Invoice/Receipt Details and check to ensure you are registering for the correct Warranty type. Registering for the wrong Product Warranty will result in it being voided and forfeited.
Last Updated: 9 November 2021