Yes, each unit comes with 2 years’ Basic Product Warranty on Motor Part (all other models) / 1 year Basic Product Warranty on Motor Part (Model Petite). You have the option to upgrade to Premium Warranty (1-for-1 exchange) as well. Click here to see the most updated Terms & Conditions for both Warranty Types.

About 35kg (all other models) / 30kg (Model Petite). But we do not recommend stretching it to 35kg. Assuming you are using a 10kg load washing machine, the maximum is about 3 loads but note this also depends if you are washing heavy items like quilt cover/blanket/mattress cover, etc. 

Yes, the Telescopic drop-down poles on each side, that run parallel to the unit’s body can be tucked up when not in use. There are nooks on each end to hold them in place. When needed, you can drop them down eg when you have bulky laundry items like mattress covers/blankets/quilts to hang.  When dropped down, these drop-down poles can be extended sideways to 2.2m; when not extended, they are 1.3m in length which is the same length as the unit’s body.

The cool air fans, hot air heating and UV light functions have a safety mechanism in place and automatically cuts off after 120 minutes (hot/cool air) and 30 minutes (UV) respectively, so it saves electricity and you can be rest assured even if you forget to turn it off when you head out of home.

1. Self source contractor/electrician; we will deliver the item to you (free) and provide you with an installation video guide.

2. Basic Installation (cement ceiling below 3m and have an existing lighting point with switch) -$150.

3. Advance installation (e.g. ceiling above 3m, false ceiling, wooden ceiling, uneven ceiling, need to install additional trunking wire to extend from existing PowerPoint, create new lighting point, etc) – additional cost would be incurred and quoted based on installation requirement.

To determine if your space can accommodate the system as a whole, the minimum length required is 1.35m and the minimum width 0.52m / minimum length required is 1m and the minimum width 0.5m (Model Petite) .

A site visit is not necessary as our assessment is done virtually. For your virtual assessment, you would only need to take videos/pictures of the location you wish to install. The dimension of our rack unit is 1.3m by 0.35m so as long there is sufficient ceiling space, there should be no issue. Additionally, to ensure the unit can fit in your desired area of installation as a whole, the length of the area should be greater than 1.3m and the width greater than 0.52m.  We can also assess if there would be any complications from the videos/pictures provided.